I mentioned insurance auto-renewals at the end of the last thread. After calling the insurance company yesterday, I would like to add incessantly long recorded information messages before you get through to anyone. Yesterday I had to sit through 4+ minutes of:
1. The Coronavirus heartwarming message 'we're here for you in these unprecedented times' blah blah blah
2. 'Did you know, you can find the answers to a lot of your questions on our website?' Your website is useless, that's why I'm ringing you
3. 'We want to offer the best possible customer service. Would you like to answer a short survey after this call, just say yes or no'. NO
4. The security check. They wanted policy number, date of birth, and the numbers from my postcode (the latter was something I was not expecting and something I needed more than 1 second thinking time for before the voice decided I was too slow and had to start all over again)
5. The Coronavirus get-out clause. 'Due to these unprecedented times, we are experiencing high call volumes, you may be waiting longer than usual.'
The whole of that was twice as long as the actual conversation with the adviser