For context: Sarah is recording on her phone after having been told something to the effect of “You always do this and it’s unacceptable to keep my other customers waiting” by the Aldi Manager and customers behind her are getting agitated. Sarah has once again not had the money ready to pay for her shopping and instead is dithering, transferring money from one account to another on her phone. It is after-work-on-a-Friday shopping time, and she is thus holding up a queue of people with homes to go to and kids to feed - and isn’t even trying to be polite or apologetic about it. She has already had a barney with the men behind her and will later liken it to domestic abuse. She is behaving in an intimidating and entitled manner towards the Aldi Manager with raised, high-pitched tones. The Aldi Manager is doing her utmost to remain composed while being shouted at by the self-righteous scrounger. Body language experts may be intrigued that the Aldi Manager has her arms folded throughout.
Disclaimer: Although great care has been taken to accurately quote the original video, there may be discrepancy in translations of the Aldi Manager due to it being so hard to hear her over Sarah’s fishwife gob.
Aldi Manager: I do not come to work…
[Sarah cuts her off, aggressively]
Sarah: ‘Scuse me, you just took my kids Free School Meals vouchers, now you undermine me at the till and you think that I am leaving this store without them and without putting this stuff through!
[Aldi Manager turns her back to Sarah, self-defensively]
Sarah: Get someone else to do it if you don’t want to do it yourself; you can’t do that, it’s called “feft”, darling. Now sort it out please.
[Aldi Manager turns around to face Sarah again]
Sarah: Seriously, you’re on camera.
Aldi Manager: Film me all you like.
[Aldi Manager waves at the camera]
Sarah: I will! I will! And then this will go on my Twitter account which is actually quite big, which is actually quite big, and this is going to look terrible…
[Sarah continues to talk over Aldi Manager]
Aldi Manager: You’re on my cameras as well. I’ve been as nice as I can be.
[Aldi Manager gestures towards CCTV]
Sarah: …You don’t get to undermine me, I’ve got kids that need feeding.
Aldi Manager: And you don’t speak to me like that.
Sarah: I’VE GOT KIDS THAT NEED FEEDING!
Aldi Manager: Right, off you go.
Sarah: No I will not.
Aldi Manager: Off you go please.
Sarah: No. You were rude to me in the first place. I am not leaving. I am NOT leaving.
[Aldi Manager comes out from behind the till and takes her phone out of her pocket]
Sarah: Get that man over there to put my stuff through!
[Sarah points to another customer service assistant who is busy serving other customers on another till]
Aldi Manager: No he’s not. I can’t do it on another till.
[Sarah interrupts and talks over Aldi Manager]
Sarah: You need to… Well you’ve put… You’ve put my vouchers through, I need those and my kids need those and you’re gonna look terrible…
Aldi Manager: I’m just going to stand here, I’m getting paid to stand here and…
Sarah: You can’t put Free School Meals vouchers through, you can’t put Free.. You’re… D’you know what, this is a really stupid hill to die on. It really is. This is really silly. I’ve got kids that need feeding, this is my last bit of money for the week, okay, ‘til next week, alright? I need to get their stuff and get home, okay? Do you understand that? They’re my children…
[Sarah alludes to her teenage and adult sons, as the Aldi Manager stands, arms folded, looking away and absolutely flabbergasted]
Sarah: …And I can’t go without that “twenny” quid so you need to stop messing around and put my stuff “froo”. I don’t care if you like me or not.
Aldi Manager: I’m not talking to you all the time you’re filming me.
[Sarah continues filming]
Sarah: You.. You… The way you are behaving is wrong…
Aldi Manager: Okay, well I’m just going to sit over here…
Sarah: Well you need to put my stuff through the till…
Aldi Manager: …because I’m getting paid to be here right now. And you can either leave…
[Aldi Manager gestures towards the doors]
Sarah: YOU DON’T GET TO LEAVE!
Aldi Manager: …or we can just stand here all night, it’s absolutely fine.
Sarah: Do you have any idea how bad this looks on you?
Aldi Manager: I have done all…
[Sarah interrupts again and talks over the Aldi Manager]
Sarah: Or the size of the complaint I will make? NO!
Aldi Manager: …that’s all I can do…
Sarah: You undermined me at the till and you made me uncomfortable…
Aldi Manager: …every time you come into my shop you are rude to me and you are rude to my customers…
[Sarah continues to talk loudly over the Aldi Manager]
Sarah: …and when… No I’m not! I haven’t been rude to you in your shop! I actually…
Aldi Manager: …so now you are banned from the store.
Sarah: No no! I’m not being banned…
Aldi Manager: You can argue with me all you want.
Sarah: Not being banned! [Sarah scoffs and talks over Aldi Manager] This is where I do… No I’m not banned!
Aldi Manager: Yes you are.
Sarah: I’m not banned from the store!
Aldi Manager: I’ve made that decision. You’re not coming in here any more.
Sarah: You are… You’re acting like a child!
[Sarah fails to see the irony in this statement]
Sarah: …You are not taking my Free School Meals vouchers and then leaving, that’s not happening! Okay, that’s theft, and you don’t get to do that. I’ll ring the head office if you like!
[
“I’m going to tell on you!” 
)
Aldi Manager: Okay…
[Sarah is shouting over the Aldi Manager]
Sarah: …And they will think you have to sort it out! You don’t get to…
Aldi Manager: …in
my store…
Sarah: YOU DON’T OWN IT! You don’t own this place!
[Sarah shouts something incoherent in a high pitched tone]
