I see her point a little bit. Straight out of university I worked for Macy’s headquarters in San Francisco as an “executive trainee”. It was 10 kids, totally green, and we had to work in the shops for a year in all the jobs. Looking back it was a bit cringe but I did learn a lot.
I did learn a great deal though and know that good customer service doesn’t come naturally to many and the type of people often attracted to fashion can be the snottiest, shittiest workers. It sometimes takes training to help change attitudes. Or a least minimize them. The training definitely helped me realize that people have various needs that you try to match not the binary choices of pushing stuff or ignoring.
For example, while I don’t like polyester, someone may need something washable and not needing ironing and it can be a better choice for them. Also letting people know you are aware that they exist within a minute is respectful and “reading the room” important (some want to be left the
duck alone others want you to help them choose etc). It’s amazing how many people don’t get something so simple.
I find most American brands too overtly attentive (ffs go away) and British shops often awkwardly inattentive (could they stand up). Fine balance.
I reckon she still doesn’t understand this though and have a sneaky suspicion that she was of the asshole variety when in uni and her “there wasn’t training logic” is more her guilty conscience excuse for being so. She’s not very self aware. Understatement.
There were parts of her work history that were interesting but jeezus Christ she really doesn’t know how to pick the highlights.
I can’t imagine her in an interview. She has so much trouble getting to the point.
her jumping in at the end to acknowledge her privilege reveals her superficial understanding of what privilege actually is. She really swims in the shallow end intellectually even though she believes otherwise.
white and slim? Well yeah but It’s way beyond that. You know generational wealth and power white people have inherited, the marginalization, systemic descimination and inequity over decades people of color, those with disability, older folks and others have not. The easier ability for whites to leave their jobs, get loans, start businesses, follow their “passions”?
No need to apologize for it but…if you broach such difficult topics maybe you should read more than the book cover? Give it a bit more thought?