flutternutter
VIP Member
Asda customer services for deliveries are the absolute worst! Its like they just pay ppl to answer the phone. They cant do ANYTHING!My Asda delivery didn't come (I saw the driver stop outside my house and have a cigarette and then drive off) and I am isolating due to being pinged on the NHS app. I called up customer services and they said I could order again and they'd refund the original order (but this would take a few days to refund) or I could collect the order from their head office.
I told them I can't collect it and I don't want to have to reorder it because then I'd be out of pocket twice until the bank refunds me. She just kept repeating those two options and in the end I just said I wasn't interested in the order anymore and to please cancel immediately.
I was just looking forward to drinking the couple of craft beers I bought over the weekend in the garden as it's meant to be warm. I also bought some nice breakfast stuff to cheer myself up, but instead I'll be having stale cereal with out of date milk as that's the only thing I have in my fridge.
I had 1 crate of food missed on my delivery. I was sure rhe delivery guy just forgot to take it out and was probably driving round with it so my simple request was can you get in contact and ask/tell him to pop back OR i can drive to asda and pick it up after his round
Person on the phone "we dont have contacts for the drivers"