I've been sitting on my hands since last night as there's so much I want to say about this but doing so would risk revealing myself. I had a fairly significant case against my NHS board regarding my babys death in pregnancy. It was reported in news ect and easily found online so I can't go into too much detail.
I'll say what I can and try keep it as vague as possible, in relation to the tit show they've started.
Firstly you absolutely, unequivocally, need consent to record an NHS consultant, Dr, nurse ect, I know because it's something I had to find out the legality and procedure for. They will not have told that Dr, if the call was genuine, that they were being recorded.
The consent form for sterilisation via C-section for NHS England, which is easily found on the RCOG website, has several disclaimers regarding failure rates ect. They'd find it very difficult to file a claim against them as they have been counselled at length prior to the procedure and been informed about what could go wrong. What they are claiming happened is not unknown, which is why they do histopathy.
NHS boards generally use recognisable numbers now, not "withheld", mines is an 0300 number and an automatic voicemail is left if you don't answer. I'd be surprised if their health board didn't have this.
I'd also be surprised that, if it's actually true, an NHS consultant would tell a patient information like that over the phone, and even if they did, to not have actual detail if what happened... what was the bloody point? They obviously have to cover themselves as halfwits like the Clampits will jump on anything they can to claim money. So for a thing like this to have gone wrong a couple of members of staff would be present when they were told to bear witness. They also would have been offered some form of aftercare, and an appointment as further decisions would need to be made.
All I believe they could do at this point is make a formal complaint to the NHS trust, it won't be upheld as they signed consent with disclaimer. They could complain about the way they were told, as if that did happen over the phone with no clear information, it's pretty unethical (but I've seen the NHS do far worse so nothing shocks me anymore, they do fantastic work too but unfortunately I've been through the other side which if hadn't happened my daughter would probably still be here).
They are going to attempt to capitalise on this, there will be video after video. No wonder Creepy has been so lovey dovey recently, I believe like other tattlers they were given this information days ago and sat on it for maximum impact. NHS complaints, legal cases regarding maternity care ect are an area of special interest for me, I've researched it extensively for over ten years now, and I've helped many other parents with successful cases against the NHS and other related organisations, it's not something I ever wanted to know about but sadly that's the dice life rolled at me. I do feel for anyone who is given unexpected news like this, but they were going for a reversal anyway so they should be thrilled.