I live in a different country but they simply will not tell you anything over the phone here. I’ve had some serious test results come back a couple times, been called by a nurse to come in and discuss, only for them to tell me that my results were great and I had nothing to worry about lol. Even with good or essentially „no“ results, I’ve asked them to just tell me on the phone and they said they weren’t allowed. Now this may or may not be as strict in other countries, but I am sure with a serious situation like this one, no one would deal with this over the phone. And especially not a receptionist. I accidentally called the hospital just after office hours once, to ask for the name of a doctor who’s treated me in the emergency room, as I had to fill out an accident report, and even then the receptionist told me politely that it wasn’t office hours and to call back in the morning lmaoo. No way would they deal with anything on Boxing Day. Admin people, even at the hospital, are most likely off.
I just can’t with them. It’s getting very out of hand. I can only repeat what I’ve said before but I hope they get serious consequences for this.