There have been a serious of disasters where orders and deliveries are concerned since 4th arq launched. Remember her passing the blame to the “fulfilment company” for messing up orders, now people are not getting their orders and customer service is non existent. She could do with less swanning about the place admiring herself and pretending to read books on balconies, and actually reply to her customers and investigate the issues. The buck stops with her, it’s still her business. Just because she has her million pound house now doesn’t mean she can wash her hands of the logistics that make it worthwhile for a customer to place an order.