Fair enough. I was just wondering if this fraud department calling her were actually scammers.
Nah, it was the bank / credit card. The other thing that has just occurred to me is there are specific websites that are flagged as those used by card thieves. Card thieves will try and buy phones / tablets as they are easy to sell on if in an unopened box. Comically for RM, using a reputable website might be what has caused the call. Happened to the Mother trying to buy an iPad as she was jealous of mine.
And think to her recent move. She'll either have changed the address last week then tried to buy an easy sell on, high value item, or she's not changed it so trying to get delivery of said item to an address that isn't the card holders.
No doubt the fact they hung up on her was because of her language and behaviour. She isn't bright enough to have a good argument with customer services without raising her voice or swearing. It's unfortunate but imagine the reaction if she was scammed and the bank hadn't tried to stop it!
TSB: told them I was going to Australia and would use my card. It was declined at point of use, the middle of the UK night, so they phoned me in the UK daytime to discuss. Needless to say they got a bit of a rant but no swearing or raised voice.