Oh god, I’m so sorry this happened to you! How horrendous.I agree with Jess I get everyone is stressed around Christmas and it can be tit but after working in retail for years, it’s the worst. I once had someone pull a knife on me because we sold out of a £15 top their teenager daughter wanted. Never mind the fact I worked for a chain and there was 5 other stories within walking distance at the time. I’ve battled with mental illness my whole life but it doesn’t give you permission to be a knob to others which is what she’s describing rather than people not being happy.