This is why she is failing, she has alienated all the real customers with her cheeky replies to answers, mods banning them for asking sensible questions. I got banned for asking if all the beans, glitter and tissue paper were necessary if she was an ethical company concerned about the environment. a mod jumped down my throat saying Jane could run her business as she sees fit, then Jane said ban than women, nobody wants to hear that sort of thing. Well, Jane that is the reason you have no customers, it's not who you ban but the manner in how you come across that makes people scroll on by you and find a nicer, kinder, cleaner and better company. Only yourself to blame.