I can see that you would be more (and this isn't a dig at all) 'worthy' of a slot than a middleaged hag on immunosuppressants who cancelled the Delivery Pass in favour of ordering once a month for £180 - but I can't even get as far as the calendar because they decided in April that I wasn't on The List, even though the other supermarkets managed it. It's annoying because were it not for Mr Dragon breaking the rules that are designed to not kill me off to get what he can from the Co-op, we would be entirely dependent upon online deliveries as well; were it not for him, I'd have been out shopping with a full blown respiratory virus until I got the Sainsbury's email the best part of a month later.Unfortunately I think it's been based on customer life time value/tenure which is pretty bleak to think about, however they are working with the gov't scheme to get vulnerable customers added to the list, too, but working in eCommerce I imagine those are the measures we'd use to prioritise customers if a similar constraint fell upon us...
I'm allowed a slot every 7 days and can book up to 18 days in advance, I currently have 3 logged with them and I check in every few days to add another if anyone is a regular customer and trying/struggling keep clicking the calendar. They will email you if you're eligible, they emailed us when they went from every 10 days to every 7 days for example. We haven't had to prove our worthiness (although I would be eligible) - but we've been at least weekly customers for 5 years with the 'full' £9.99 a month smart pass, pre-lockdown were averaging a £60-70 week spend with them and during lockdown about £130 so it makes good business sense for them to keep giving us more slots I suppose. I know that sounds ghastly and very JM of me (I'm certainly not buying ice!!) but Ocado are genuinely our only lifeline to the outside world at the moment as I'm shielding with a high risk pregnancy and other health issues, so that weekly shop is *all* we can feasibly get in the house without having to use deliveroo to supplement it from local corner shops at a huge cost...
There just doesn't to be any logic in telling me I'm not on the list when I am. And I would have continued to buy, considerably more as well, had they done so.