This was "outrageous" because it was allowed to go on unchecked and then brushed under the carpet. The bullies were only called out by a leak, not dealt with by the employer of those bullied, the Palace. As for PC being "outraged", rubbish, as Catherine went to him early on with her concerns about the Ho and he brushed her off.
No good BP saying they had never encountered anything like it. A bully is a bully, and there are employment laws to protect employees which should have been followed but weren't. No duty of care, the bullying went on for nearly two years and the Ho was permitted to drive people out of their jobs. No amount of Chuck's "outrage" will change history, and he should have been "outraged" at the time and dealt with it but he didn't.
Richard Kay:
"But for two-and-a-half years the bullying details remained secret. It was only after Harry and Meghan had quit royal life and moved to California that the allegations were made public. They were published in The Times just days before the couple sat down for their tell-all interview with America’s TV queen, Oprah Winfrey."
"A leaked email sent from a staff member, which was published by the newspaper, alleges that Meghan drove two personal assistants out of the household. The report claims she undermined the confidence of a third member of staff."
The Palace were then forced to investigate, promising transparency, but the privately-commissioned (not public) report was then locked away for good. The Ho's Jenny Afia was able to say that her client was innocent, and challenged BP to release the findings confident that they wouldn't as it showed them in a very bad light indeed.
This was shameful behaviour by the Palace, and shouldn't be repackaged years on as not their fault but all the Sussex's fault. If anything it shows their head in the sand instinct when confronted by aggression or anything nasty.