Hey ladies, just after a bit of advice. How has your experience been with farfetch? I know a lot of influencers use / promote it but that doesn’t fill me with confidence per se.
I want to buy a Saint Laurent bag and they are the only retailer that have it in the colourway I’d like as I think it’s been discontinued! However I’ve just read the reviews on trustpilot and they are pretty shocking.
The first widespread complaint is that they let you purchase things that they don’t have in stock, and then you can’t get hold of customer service to process your refund. The second thing I saw a lot was that items would arrive faulty, and then when you attempt to send it back, they say they never got the item and refuse a refund?! It was 88% 1 star reviews with most saying to avoid.
I’m now nervous as to whether they even have the bag in stock in reality (as I haven’t seen it in that particular colour anywhere else!) and spending over £2000 only to end up with no bag and no refund should there be an issue. How do you feel about farfetch?