Carly seems to be the worst combination of disorganised, a bit thick, stubborn and with a massive saviour complex.
If she's struggling with her health conditions, she falls behind and people who are relying on her have to request updates on the facebook page. This poor person was told they're getting a bag on Thursday but it's next week.
People have to ask when they're getting help:
This person offered to help in the past but Carly has only just told them they need to be DBS checked by a meal on me:
"Finding it so hard"
Responds to the people telling her to take care of herself (the huggy heart responses are all her), ignores the people asking for parcels
I can't imagine organising a charity like this, with people just abandoned if she's having a bad day or receiving medical treatment, messages getting lost, not responded to.