I think a week is enough is long enough for a response.
I do think it’s a bit shady the business didn’t respond to her email or insta message.
I'll only speak for myself but I am sure anyone who has bought any of her products will attest to having been ignored by Sarah. Here's my experience:
When Sarah started fundraising for the bush fires, I sent her several emails, left comments on her YT/Insta and even sent DMs asking her about when she would be donating. She did not respond or address the questions
at all. She ignored all mention of the funds she'd collected and did not even mention the topic in passing after announcing she'd collected 400k, leaving her followers baffled about where the money had gone.
She did not donate until
3 weeks later (and even then did not donate any of her own money).
And that was
only because I had reported her to ScamWatch when I found a ton of her followers asking when and where their donations would be going, only to be deleted or ignored. Only when ScamWatch contacted her- following my initial report, and the subsequent reporting from others, did she address the matter (only to play victim and act like she had no idea how to transfer money).
So, in my opinion, if she can remain silent for 3 weeks about the whereabouts of
400k without being inundated with hate messages and called a scammer, then this small business owner who is probably struggling under covid measures is allowed to take a week to respond to an enquiry.
Also the points quoted below are likely to be true because it's ScammerScuzz we're talking about and she has a history of ignoring reality to carve a more suitable "victim" narrative for herself.
I do not believe her. At all. She gets so many messages, who knows the owner of the store probably answered her and she didn't even see it!? As for the refund I'm 10000% she got reimbursed in time but did not see it amidst all the deposits of dirty money she gets from her crappy activewear.