Agreed. And I suppose when she started journalism there was no below the line. The only feedback would have come in the form of letters. So she’s still got some of that old guard entitlement. Added to which she still sees herself as a journalist, rather than a salesperson, and being nice to the trade is not part of the job descriptionIn that comment she comes across - to me - as genuinely taken aback that someone could have thought there was room for improvement.
I think her view of herself (or of her content/brand) as unimprovable is part of her problem with here. Because she doesn't, it seems, accept that there could be any valid criticism, our critical comments here must therefore be motivated by some inexplicable hatred of her or by the sort of mental health that needs 'help'.