I hope Dillon J follows up with what they said and seeks advice from Citizens Advice Bureau.
Don’t think Trust Pilot can delete that review as it‘s from a buying customer who received a faulty product and is ignored by the company.
This launch has been anything but perfect and I honestly cannot believe how lazy one can be to have such a shit show as a result of 2 years of work. It’s crazy. I personally would be embarrassed to launch something like that with my name on it. It will stay online forever even if she decides to ignore it and hope for it to be forgotten.
I also started thinking, she has changed a lot with these 2 years. She’s now “sustainable“, but when she started working on the brand (browsing AliExpress) linen was not yet her thing.
I have an exfoliating mitt from a year or two ago that’s from linen and cotton, so clearly if she’d been into sustainability 2 years ago, she’d maybe have looked at more sustainable fabrics for her independent tanner. It would be interesting to hear which mitts did she compare to decide that the ones she chose are really the best.