I was listening to a Q and A with dermatologist Dr Perricone and someone asked him about eczema. When he found out the person lived in London he said almost without doubt it is the water causing it. London water is notoriously bad for it apparently especially if you wash your face with it or in the shower. And drink it I imagine if your lips get it so badly.
He said to test this use purified water for a while and don't get your face wet in the shower. A couple of years ago when I didn't mind her I posted Lily the link as I felt sorry for her. No response obviously.
I imagine she is looking for a quick expensive fix rather than a bit of a lifestyle change.
Yes my water is so hard our bathroom sink gets blocked with limescale every other month, and the bloody shower goes orange from it (Don't worry I clean it
)! I've had eczema for years, at one point I had it all down the side of my face. Gradually after slowly trying products, and finding what works for my skin, it has mostly cleared up. I still have the occasional flare up, but I know what to use. It can be difficult to find out what helps you, but as I've said before, Lily doesn't help herself. Her twenty step skincare routine or whatever it is can't be helping her skin surely, it's probably overloaded and become sensitive.