I’m gonna guess that this was some kind of away day for the call handlers based on the people she’s with rather than actual frontline firefighter training. No disrespect but they’re not firefighters!
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The rest...she inserts herself into the narrative when she could just comment on the facts which are bad enough. She doesn’t have to position herself as a bloody expert all the damn time
I’m thinking that by restricting the comments she is possibly in more of an echo chamber than ever and no one can react even just to wince at this clanger!