From what I remember from her Facebook page, she was eligible for Income Support but ' Mummy works', so was crafting and claiming tax credits, which was very hit and miss and caused the problems. Everyone implored her not to do that, and to claim the income support that she could have at the time due to the age of her son. It would have been a straightforward claim. It was at that point that the alarm bells rang, not only about why someone would see their 2 year old child go hungry and cold just to be able to say to them ' mummy works' , but also the constant repetition of the same spiel, and ignoring the advice of those in a similar position of being unemployed with a toddler. And here I am, at least 10 years later, and nothing has changed, as she still won't listen to those who know better!