I'm a former Serum patient, and yes they are lovely and treat you well and all are very friendly, but it's really down to the patient and how they present themselves and interact. Penny is lovely but sometimes I think they are all too nice so they would never tell anyone they are being too over familiar and crossed the line. This is where the problem lies, lines get blurred and some women in a, lets face it, vulnerable position, might not know where to draw the line. Especially if you have no direct support system. Yes Ollie has friends etc, and tries to make friends with other Serum ladies, but it's not the same. She is relying too much on Penny and team. I have been in those very scanning rooms with those very Dr's, and I am absolutely mortified about the way she is "joking" around with them. Someone in Serum needs to have a gentle chat with her and explain that she cannot continue like this. It really doesn't reflect well on the clinic. Yes Ladies wanted to be treated with respect and care, but also want to have confidence that the clinic is 100% professional at all times.
I feel bad for her and wish her the best. Penny was the same with me, encouraging to use own eggs time after time but after many many rounds we parted ways with them as I felt we were just wasting valuable time and money. And it is hard to walk away from them when they have been so nice, but I think that also maybe a crucial business practice for them.
Moved to another clinic, again very nice but by god you wouldn't get away with that behaviour there.