She would never be able to do your job, she doesn’t have empathy or appreciation of anything below surface level.Thank you I'm no more a hero than every single one of you following the rules. Yesterday I just lost my sh*t at her mind numbing stories. I just can't comprehend how she can so easily bend the rules. I'd love to take her to work with me for a week and explain over the phone to helpless families why they can't visit their loved ones or sit with patients with dementia or with learning disabilities who are so distressed thinking their loved ones have forgotten them.