Ah I think yous are over egging the hedgehog thing now tbh, she wasn't chortling at its pain and distress just the ridiculousness of the situation!!
I can't BELIEVE that Roz would go to her for her bald spot than to Pelo though, surely even Clare must feel out of her depth now. She's not qualified for something so serious, iik it really brings homes the severity of what she's doing and the vulnerable people she deals with and is totally untrained. Quite scary.