I don’t think she’s tried with his hair. It’s only recently that it’s been an issue - just look at the Hello photos when Adeline was born, Alf’s hair was so tidy and smart.
It’s been neglected (yes Ashley, neglected) and because of that it’s become unmanageable.
It will hurt if they try to dry brush it, or even if they use a little bit of conditioner. His hair needs to be saturated, then loads of conditioner gently through it and knots teased apart with fingers as much as possible, before they think about a wide tooth comb and the best brush for it (not just what’s in the cupboard already).
I can’t get over the fact that they both look after their own appearance - Ashley spends thousands on her hair every year - but neither of them seem able to deal with Alf’s hair or even seek advice from a professional.
Hairdressers are used to dealing with children, they can work around the wriggling and even the tears, and they’ll do it quickly and do it well.
As parents it’s our responsibility to provide appropriate care to our children. Sometimes, that’s a case of what’s right, rather than what’s easy.