It didn’t go well. I let my partner do most of the talking because I just get too emotional. Let’s just say he is very straight talking!
With us, they know we want to cancel as the other options just don’t work for us. So it’s the discussion as to what we’re owed back. We have basically paid up, even though the balance wasn’t due. Big mistake! I’d never do that again, lesson learned. Although regardless of that, we’d still be owed money.
They’re advising us to hang on until our date is officially in some kind of lockdown/restrictions. It’s the start of April so we all know we won’t be having a wedding of almost 90 guests. But I think this is the final thing they’re clinging on to.
Anyway, they said their MD wouldn’t go for a refund until this happens. The call ended with partner asking them to put everything in writing to us and her replying that she thinks that’s best as we’re obviously not getting anywhere over the phone
I thought it’d be bad, but not to the extreme where they’re currently offering us nothing back at all.