Just seen her story and as a trained phleabotomist it's really annoyed me , it's a common fact that people will bruise, it often can't be helped , if she was nervous it can sometimes make matters worse. If the lady taking the blood was rude it's no excuse but we don't mamby pamby people , we are collecting blood for a reason ? You either give us permission or not ? The patients choice. I do have empathy and sympathy towards patients but as every one knows we do all have a time limit with each patient . If she is pregnant she better get used to being poked, prodded and bruised !! Also loosing her dignity!!