You should probably have an out of hours emergency number for people to contact if nobody at the business get’s alerts that the alarm is going off.My work’s security alarm went off all weekend and we’ve had the most abusive messages imaginable from people who live in the village. Not one of these people did anything except from trying to give us a call on a line which said it was closed, except for someone who put a message on the Facebook group to the village which I eventually saw and allowed us to sort it out. We’ve got fully covered Keysafe cover so our security people should have told us, and sorted it out themselves but for some reason they didn’t.
I can appreciate it’s annoying but it genuinely wasn’t our fault yet we’re getting he abuse
We have two assigned people who’ll get alerts if the company alarm is going off