Didnt she go to one about the twins and passports a while back asking for advice dont know was it to do with the ex or somethingWe saw ours face to face but like above it was time sensitive. They are also a firm we have used for 10 years. She would have no reason to have one, she would have to locate one, call one when make an appointment. Not a chance she’s doing that in 2 days. Especially in the current climate. She may have had a generic call but I would say that’s it.