jackieweaver’sauthority
VIP Member
I’m so sorry that sounds awful. I hope things are better now. Your poor little girl. Then getting cross with her just hurts my heart I can’t imagine how that felt for her.We had quite a few issues with my daughters care, like them letting her spend the day in soiled trousers after an accident when she had spares, using the words ‘naughty’ to her when she had an accident, she told me some of the workers were ‘cross with her’ and when I asked what she meant she said they got cross when she had an accident. Lots of these little incidents and we’d mention it to the staff at the door and they’d always promise to address it. But then there was a day where there was a ‘final straw’ incident so I contacted the manager via email and basically she wasn’t aware of any of our previous complaints, which was a massive red flag to me (as the staff weren’t following proper reporting procedures but instead covering for each other which is a huge safeguarding issue). Once it was in writing, the manager had to address it officially whereas when we had just spoken at the door, they’d been able to dismiss it/not address it. So I’d just make sure any issues you’ve spoken about are also written down in some way so you have a record of it and they’re accountable for it