I thought so too but of course they put him in a fancy school as a flex and based on the reviews that is not the kind of place to sit parents down to talk about how their kid is behind. That'll come later, though, guaranteed if J$ doesn't get intervention and help.
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Pretty boiler plate response by Disney but I'm hoping their note about "we can't comment about further action" is a sign that they may make some changes in the future? I definitely think more people should comment about this and turn up the pressure.