graciemckitten
VIP Member
Saw a reference to a new unflattering review on the other chateau discussion site ( thank you contributor) so I pulled up the review before Fanny got it deleted.
Enjoy the review of their stay from hell at the holiday from hygiene dump. It appears Stephanie needs to stay at her Dump and clean, as well as breaking out her stash of very expensive new towels, likely locked up in her apartment, instead of shopping, traveling, and vacationing nonstop. She is aware of a dirty, filthy, dismal condition of the dump, and the sub standard service. She just doesn’t care.
We knew the expensive new towels were not going to make it to the guest rooms. They are all in Stephanie‘s room. I bet none of the new expensive sheets made it to the guest rooms. Stephanie‘s old expensive sheets are probably being used in the guest rooms.
mrsjones815 wrote a review Apr 2024
Cheltenham, United Kingdom64 contributions62 helpful votes
A cold and dirty room.
Where to begin.
Towels !!! I have resisted writing a review until by chance I watched a snippet of Chateau Diaries which features life at the chateau. They were celebrating the arrival of beautiful big white Yves Delorme bath towels for their guest rooms. How unfortunate for us they were not in our bathroom when we stayed. Instead we were given four small towels in horrid colours that according to the chateaux owner Stephanie on today’s vlog, were 20 years old. I can believe it Stephanie. Worse, these towels do not get changed during your stay. In our case 3 nights. Given there was no heating in our room or anywhere in the chateau and literally no where to hang the towels in the bathroom we could not get them to dry. There was quite some surprise when we asked for dry towels.
Whilst dwelling on the bathroom the only complimentary toiletries were a tiny bar of soap. Any other toiletries were left from previous guests. How disgusting.
To say the room called Bon Maman was tired is an understatement. I can forgive that to some extent but it’s hard to forgive the thickest of dust underneath the entire bed. This was visible sitting on the sofa across from the bed. Initially I thought it was a shadow but put my finger on the floor to discover it rally was thick dust which must have been there for months. Perhaps not too surprising as the rooms are not serviced at all during your stay with the exception of emptying the waste bin. No bed making or bathroom or bedroom cleaning at all. Apparently this is because they’re a b and b not a hotel. Seriously???
I made Stephanie aware of the thick dust under the bed in a subsequent email. She didn’t respond.
The price was 870 Euros for three nights including a very simple, very basic breakfast.
I have never paid 290 Euros per night for a room with no heating in late October, with no toiletries, horrid towels etc. I also haven’t mentioned the flies that kept flooding into the room through a door off the bathroom. The staff knew of the issue before our visit and occasionally came to hoover them out.
Apparently all of the above is acceptable because you get to have dinner with Stephanie (for an additional 75 euros pp for a three course set meal which was very very average)
This review won’t bother Stephanie as she told me she hadn’t read Tripadvisor for over a year. She will continue to focus on pulling in the literally thousands of euros from her vlogs. Based on her figures of how many patrons she has and the minimum subscription fee she’s earning 250,000 euros just from that never mind the almost daily vlogs
I just wish that my husband and I had not contributed to her pot.
Enjoy the review of their stay from hell at the holiday from hygiene dump. It appears Stephanie needs to stay at her Dump and clean, as well as breaking out her stash of very expensive new towels, likely locked up in her apartment, instead of shopping, traveling, and vacationing nonstop. She is aware of a dirty, filthy, dismal condition of the dump, and the sub standard service. She just doesn’t care.
We knew the expensive new towels were not going to make it to the guest rooms. They are all in Stephanie‘s room. I bet none of the new expensive sheets made it to the guest rooms. Stephanie‘s old expensive sheets are probably being used in the guest rooms.
mrsjones815 wrote a review Apr 2024
Cheltenham, United Kingdom64 contributions62 helpful votes
A cold and dirty room.
Where to begin.
Towels !!! I have resisted writing a review until by chance I watched a snippet of Chateau Diaries which features life at the chateau. They were celebrating the arrival of beautiful big white Yves Delorme bath towels for their guest rooms. How unfortunate for us they were not in our bathroom when we stayed. Instead we were given four small towels in horrid colours that according to the chateaux owner Stephanie on today’s vlog, were 20 years old. I can believe it Stephanie. Worse, these towels do not get changed during your stay. In our case 3 nights. Given there was no heating in our room or anywhere in the chateau and literally no where to hang the towels in the bathroom we could not get them to dry. There was quite some surprise when we asked for dry towels.
Whilst dwelling on the bathroom the only complimentary toiletries were a tiny bar of soap. Any other toiletries were left from previous guests. How disgusting.
To say the room called Bon Maman was tired is an understatement. I can forgive that to some extent but it’s hard to forgive the thickest of dust underneath the entire bed. This was visible sitting on the sofa across from the bed. Initially I thought it was a shadow but put my finger on the floor to discover it rally was thick dust which must have been there for months. Perhaps not too surprising as the rooms are not serviced at all during your stay with the exception of emptying the waste bin. No bed making or bathroom or bedroom cleaning at all. Apparently this is because they’re a b and b not a hotel. Seriously???
I made Stephanie aware of the thick dust under the bed in a subsequent email. She didn’t respond.
The price was 870 Euros for three nights including a very simple, very basic breakfast.
I have never paid 290 Euros per night for a room with no heating in late October, with no toiletries, horrid towels etc. I also haven’t mentioned the flies that kept flooding into the room through a door off the bathroom. The staff knew of the issue before our visit and occasionally came to hoover them out.
Apparently all of the above is acceptable because you get to have dinner with Stephanie (for an additional 75 euros pp for a three course set meal which was very very average)
This review won’t bother Stephanie as she told me she hadn’t read Tripadvisor for over a year. She will continue to focus on pulling in the literally thousands of euros from her vlogs. Based on her figures of how many patrons she has and the minimum subscription fee she’s earning 250,000 euros just from that never mind the almost daily vlogs
I just wish that my husband and I had not contributed to her pot.
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God he's insufferable, making snide comments about a place that's not even his. Fucking hell first world problems and all, get the smelling salts, the table cloth is too small.
, what about bringing down some bits that are going in the storage containers or things you had in the gift grab.
How do other Chateaux progress but yours does not???? 
