@Some People! I'm glad my post inspired you to book an appointment. I hope it went well!
An update on my situation - I was looking forward to the appointment but should have trusted my gut. The hairdresser completely messed my hair up IMO.
I let my hair grow out and it hadn't been tinted since before COVID so it was in pristine condition. The hairdresser told me the only colour should could give me was a dark chocolate brown because my natural hair is black. She advised if I wanted a lighter shade of brown, I'd need to do a balayage. I'd never heard of this before. I was a loyal customer of this salon for years before COVID and I never heard something of the sort. I wanted a lighter shade, not a hair full of highlights and I don't know what else. Then, I proceeded to tell her to pull my previous records and see what my other hairdresser used to do (the staff completely changed, but the records are still there). Supposedly she couldn't find my records even though they keep records from day 1. My bank account sure has those records dear!
Anyways, the balayage is 150e more than the "tint and halo" they offer. I politely told her my former hairdresser did a tint and never asked for a balayage. She then says she'll do the tint and halo and asked me to pick the colors. I went by what I used to do in the past (brown at the top and through the lengths with lighter streaks - not full on highlights - here as halo and there but really well blended with the root).
She did the hair and I could tell she was struggling. I go to get my hair washed, then they started the blow-dry and within 2 minutes I had to ask the stylist to call the colourist. My hair was brown at the top, a huge streak of blonde/orange hair that does not even blended with the root and jet black hair at the back / underneath. The colourist comes and says we'll tone it again, but insists on saying this is the colour I wanted. For sure I did not want three colors on my hair! They used the toner and started the blow dry again, it still doesn't look good. The top clearly looks auburn, the lengths look black and the lighter bits are almost green. Then she says "the bottom and top look the same" in the rudest manner.
I speak to her manager and say I'm sorry, I'm going to be honest, I'm not satisfied. There are three unblended shades on my hair and it looks a bit all over the map and streaky. He says no problem, I understand, come back another day, we'll get it fixed.
Then I go to the reception to pay, she is standing there at the computer. As soon as she saw me standing at the reception, she looked at me and walked away without saying anything. No "we'll get it fixed" or "I'm sorry it didn't turn out the way you liked but don't worry, it will be sorted". Not even a "thank you", zero even though I was about to pay. Now, I should have known she was bad news because she was not listening when I was trying to explain what I wanted, did not smile once from start to finish and while other hairdresser were chatting away with clients, she said zero to me (I don't care for chit-chat but she had an off vibe).
I get she may have been upset when I said I was not satisfied, but I was not going to pay 200e on something that looks absolutely horrific. No to mention, she told her manager "this is what she and I agreed to do". She was trying to blame me to save face.
Not only is my virgin hair completely messed up but I also wasted 4.5 hours of my life and she messed up my top which is filled with colour and my face (she managed to put colour all the way down to my eyebrows and cheeks). I used to get my hair done regularly and never had even as much as a single spot of colour on me.
They kindly did not charge me in the end and told me to com back. I am thinking I might go to another hairdresser to get advice first and see what they say as to how this can be fixed.
Here is what my hair looks like now - how does she think this looks good? You can't see the reddish shade at the top due to the flash, but it's there.
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