Wow if anyone is late they will get the makeup slapped on them and put the door. Ok yes people shouldn’t be late for appointments but it’s a busy shopping day, the weather is horrific and generally people drive so slow. Car parks are mental, she could reach out to those clients and give them a friendly reminder like most beauticians, the day before/of treatment a quick phone call/voicemail to say are you still coming, some advice on getting earlier , place is busy, suggest they leave earlier to get there in time, a courtesy call with a personal touch ?
She’s abit brutal , if you’re late you’ll still pay and get nothing. There is no need to share that on instagram, just made me think flip so negative. This time of year is mental as a professional there’s a way of handling things