Hello I need some advice. I sold a genuine leather jacket I'd hardly worn and got myself all muddled and uploaded it as topshop brand when it's asos design doh! The lady who bought it has opened up a case and I have of course accepted the return and apologised. Although there were many photos of the asos label I can't really blame her for this as I did the same
![Face with tears of joy :joy: 😂](https://cdn.jsdelivr.net/gh/joypixels/emoji-assets@5.0/png/64/1f602.png)
no hard feelings but she's pretty upset she has to pay for the return once I opened the case. I totally get that but at the end of the day it's vinteds T&Cs. She'd be getting a £45 return less the delivery so she'd still be getting majority back it's not like it was £2 and she'd be left worse off. But looking at vinted terms I can see theres different terms foe SNAD significantly not as described - do you think this would fall under that? She's replying as if I set out to scam which I did not I have over 200 5* reviews and sell on vinted often without issues. It was a genuine mistake and obviously the pictures are the item it was just a case of tapping topshop instead of asos on the brand bit. I really don't want to cause a problem, should I offer to pay postage? Is there a way she could keep it and I don't get the money if she claims its SNAD? I'm a bit confused haven't had this happen before any advice?