I must say Anna's attitude in that video comes off as very dismissive. Far enough she thinks it's rediculous and unnecessary to publish such a response but she seems ticked off she has to sit there and participate, "adding context"
, jokey comments and minimising Jonathan's responsibility. Why sit there? If you don't mean it don't do it, this is why people are not appeased. It just seems to be digging deeper.
Anna's nugget of context: "not warm water"
Jonathan's apology: "I feel like I've failed, and I'd like to apologise to anybody who was upset, um, by, um, my failing to properly think about the context. Maybe it's time I bring someone in to help me with the videos, maybe I need to get an editor, or maybe I need to get someone to look over my videos every single day before I put them up"
It sounds like even Anna doesn't watch the edited vlogs before they go live. I would think that's an obvious thing to do.
The SJs obviously underestimated the amount of people that get upset with......editors???