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Ruby really came through for her customers by...finally delivering the things they paid for, over a month late, after dodging their emails and complaints for weeks and doing nothing else to make it right. She did the long overdue bare minimum! What a saint!
And remember, everyone: This is "basically a hobby for her". Aside from, y'know, it being a registered business with tens of thousands of pounds worth of stock in a warehouse, paid employees, etc..
It'll never not be hilarious how Ruby and her fans hold Pumpkin Productivity up as a massive, hugely successful business venture that she owns and runs singlehandedly when they want to inflate her achievements, but when things go wrong, suddenly it's either a business that she has nothing to do with and it's all the customer service employees' fault, or it's a tiny little side hustle that Ruby runs in her spare time from a cupboard so she should be cut all the slack in the world.