Again why is she offering refunds of money that has been spent? Why not just say here’s a screenshot of a purchase of X for this person in refuge, thanks for your help.
Rach - we need two numbers from you. Just two. The first is how much you’ve received in donations in the last two years or more (including those donated so you could buy your house), and the second is how much of those donations has gone to “supporting you”. That’s all I want to know. How much does it cost to keep you sat on your arse “signposting” people. If you had to have got a normal job and go to work every day rather than be paid a wage from these donations, it’s very likely you wouldn’t have time to create the social media content that you do, nor the ads which are what is now being cited as your legitimate income source. I don’t donate to charities where only a few pence in the pound goes to the actual cause - I can make that decision because the information on running costs is made available.
Two figures, that’s all. Not a snotty email or pages of vague claims that aren’t proof of anything (other than your quite wonderful imagination). Two numbers which your “accountant” could provide in one simple email.