I had a call yesterday from the Head of Midwifery at the hospital about my PALS complaint just asking if they can have another week or so to respond, I said that’s totally fine.
She mentioned that they accidentally gave the wrong midwife a right telling off following my complaint
apparently the midwife was so confused and had no idea wtf they were talking about. She was actually one of the decent ones during my care on the postnatal ward!
They’ve since told off the actual
crappy one after they got me to clarify.
I’m glad they seem to be taking my complaint seriously though. If anyone is in two minds to complain about any care, I’d 100% recommend you to.