On page 29 and discussing the idea of being full.
Ben, guess what. When my son was in NICU, it was almost full. Which is why they were a bit reluctant to admit him initially until they did a blood gas.
When he was readmitted at 2 weeks to the children's ward, we waited in a cubicle in the children's emergency department for 14+ hours, because the children's ward was full.
In my son's 7 days at the NICU and 13 days on the children's ward, both of which were either full or almost full, no one's suboptimal care caused a collapse or death. And I'll be honest and say sometimes, things were late happening, when cannulas failed, he missed antibiotic doses waiting for new ones, sometimes they didn't always notice my son had been sick in his cot in NICU and sometimes, we didn't get the best care. They were absolutely rushed off their feet though and they did the best they could in October/November.
But again, none of this resulted in serious collapses or death.
Also, no one was texting away on their phone or creepily hanging around either and no one was their when they weren't on shift.