She's always complaining about something, but her hair seems to get the bulk of her abuse. As a fellow curly haired girl, it drives me mad when she bangs on about whatever sponsored product she was sent, then in the same breath says I can't get my hair to do anything, it's always itchy, oily, etc. Well then stop using something on your hair just because it was #kindlygifted and start putting forth some effort towards learning proper care for your hair type. She could start by not wasting her money in a salon or letting them wash her hair with their shampoos and conditioners. Those products do nothing but strip your hair of its natural oils. Shock and awe, it can also contribute to itchiness and excessive oil production. Considering the allergic reactions she has to some makeup products, it wouldn't surprise me if she was allergic to hair products either. It also wouldn't kill her to give her hair a break from her obsessive need to straighten it. As you said, her hair is just riddled with heat damage.