Everything about this is so ghoulish, but I'm also so perplexed by this paragraph.
My Dad was head of Fire Investigation for eight years at Essex Fire and Rescue Service. A firefighter for thirty. I called him on Wednesday morning, building plans in my hand, to howl about the rapid even spread of fire, to ask about building regulations, to clarify in my rusty memory the firefighting procedures for a high rise building. I called a scientist, an architect, several firefighters, and a lawyer. Between us all we hold decades of service, encyclopaedias of chemical information, forensic knowledge of building structures and escape routes. And the hideous footage of the cladding well alight, the collapse of the windows, and the grim knowledge that the top floors are too structurally insecure to access to search.
If she actually did contact all these people... for what purpose? She was (supposedly) there to pair shoes. Why would she need to speak to those people?