I was a long time viewer and supporter but I have to admit her CANDID clothing launch left a bad taste in my mouth.
She launched it with a video talking about how inclusivity was a huge motivation for her with the line, which is why she made sure they had a huge size range (XS-3XL I’m pretty sure). Me and my little sister were huge fans and I was so impressed with this as I know a lot of other merch launches have limited sizing, and was excited my sister would actually be able to have merch that fit her. I thought a lot of Han and this confirmed for me that she must be a lovely person to have made sure an adequate size range was available.
So I of course show my sister the video (she is 18 but has a learning disability so comes across much younger) and she is so excited. I tell her she can pick out a few items and I’ll order them for her, and she’s thrilled - especially with the chance of winning a necklace for anyone who orders within the first 48 hours. I click on to order quickly for her only to find sizes S-XL available - 4 sizes just not available on launch day which is half the inventory. The XL wouldn’t have been big enough for my sister so I emailed their customer service enquiring when these additional sizes would be available, as they had been promised in Hans video. I also DMd her on Instagram and saw others comment on the video and on her insta posts. I never got a response anywhere, which I half expected on her Instagram, but not through CANDIDs customer support email. As a new company surely you’d want to be on top of customer queries and issues?
So I could not place an order, neither could anyone over a size 14 - 16, and my sister was devastated after getting her hopes up because of the video. I thought it was especially gross due to the competition element of ordering. It excluded half the would be customers from having a chance of winning - but then expected them to still purchase a few weeks later when they decided to stock these sizes???? I get that maybe it took longer to stock all these sizes but IMO the launch should have been delayed to ensure you have all of the sizes you are promising if you are so passionate about inclusivity. At the very least it should have been addressed in your video, or even an insta story explaining? But to not receive any explanation, even from your customer service department after contacting I think is awful. Sorry this I such old news but she posted today about new launches for CANDID and got mad all over again remembering