Well, I've been lurking (first on GG) for around two years now believe it or not, so I guess now is as good a time as any to say hello!
I was never really a
fan of Elle's per se, but I would hate watch some of her videos a few years ago. As someone who likes to support small businesses I thought I would treat myself to some of her earrings since she sure made it
sound like she knew what she was doing. They arrived in a bubble envelope in the little velvet pouch she shows off all the time with no box or anything to protect the jewellery (as if a bubble mailer would be sufficient to protect
real pearls?) Some of the pearls either detached in transit, or were never properly attached to begin with. I emailed her immediately with pictures asking what we should do about this (giving her the opportunity to do the right thing and expecting her to be appropriately horrified/embarrassed) and she wrote back and said it would be a minor fix if I were to take it to a jeweler. Obviously I responded saying that she should be offering to ship them back at her cost for repair, or offering to cover the cost of the repairs. She played the victim immediately saying that small businesses like her have to protect themselves from customer taking advantage of them which is why she doesn't offer returns. She also claimed this policy was because they were 'handmade' to which I responded there was a difference between 'handmade' and 'custom made'. When I mentioned it doesn't say that on her website that she doesn't accept returns she pointed me to her 'my story' page or whatever nonsense that is. Something rubbed me the wrong way about this so I used the Internet Archive and found out that she had
updated the page to include her 'no returns' policy the day I pointed that out! I screen captured this and sent the evidence to my credit card company, with whom I had filed a dispute. Got my money back and still have her partially disassembled earrings. Since then I found GG and spent a LOT of time catching up
Side note, I work in university admissions/administration, but have an MLIS degree--the
only time I mention that is to say "I'm a librarian by education" (for example, if someone mentions a particular character trait that might jive with it), I don't claim to BE a librarian!