Customer service stories

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I’m fine thank you
I finished my shift and my boyfriend came to pick me up
I’m just gonna chill at home until tomorrow and back to the grind I guess
Deffo gonna look for another job-£8.62 an hour is not worth this crap
Please look at working at a call center, at least you don't come into contact with disgusting people as much
 
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I'm gonna take a punt based on whats been described and the same behaviours displayed by a group in my area from the same background...
Travellers?
yes! That’s only one to name a few.. they’re absolutely awful & so rude. One threatened to jump over the counter and fill my manager in
 
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I used to work in an opticians last year and we had one lady who had a eye test and then ordered glasses after. When she came to pick them up she was absolutely adamant she hadn’t had an eye test. And we explained to her that we wouldn’t know her prescription and showed her all the notes from the eye test all about her eye health etc and she refused she said we never tested her eyes just gave her glasses. She could see perfectly out of her glasses and thought we just guessed her prescription. We of course did there’s only one optician and we all saw her and remembered. She came back twice to have a go at us.
 
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I work insurance too and had someone doing the same thing. It was probably the same fella Middlesbrough accent always got excited at the point of excesses. We eventually passed his number the police.

I worked in a call centre for over 10 years so have some stories to tell. The one that sticks out the most though is running through a car insurance quote with a guy who was having a tank. He called regularly and everyone knew who he was and what he was doing but unless he was abusive (he told someone once that’s he’d “rum on their face”) or admitted what he was doing you couldn’t hang up on him.
 
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I work insurance too and had someone doing the same thing. It was probably the same fella Middlesbrough accent always got excited at the point of excesses. We eventually passed his number the police.

Yep this guy was from Middlesbrough.... must be the same person!
 
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Gosh so sorry so many of you have had to put up with such rudeness! This is why I always say to anyone who might get a little wound up in a shop or whatever that it isn't the poor persons fault that's stood behind the counter. That person is someone's Mum, sister, Dad, Son, etc and how would you feel if someone kicked off or was incredibly rude to them? It's crazy how angry and rude people can be!
 
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I used to work in a chain clothing store, surprisingly most customers were nice but there were a couple of incidents that I remember

One day I was working as a cashier and a man bought a jumper. After I rang it up he told me the price was wrong, it’d been on a sale rail amongst more of the same jumper. I excused myself and went to check the price as we were trained to do... the other jumpers weren’t on the sale rail and were full price. When I explained this to him, he got really angry and accused me of moving all the jumpers off the sale rail during the two minutes I was away. He was so ridiculously mad, shouting at me, and all me and my supervisor could do was apologise (for nothing)

Another time I was working in the changing rooms. The store policy was that baskets had to be left outside to prevent theft and could be collected when you came back out. I was visibly pregnant at the time and one woman came out and asked me to get her basket. I picked up the wrong one because I misunderstood which she meant. Turned out it was literally at her feet... I would have given her the benefit of the doubt if she hadn’t sneered at me and laughed

Mostly had good experiences though which seems rare for a retail worker
 
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We called him ‘baby’ man as he used to often call out ooo yeah baby what a saddo! I was always suspicious of anyone with a TS postcode 😂 we also had foot man used to ask what shoes you had on😂 thank goodness we are no longer on an 0800 number 😂



Yep this guy was from Middlesbrough.... must be the same person!
 
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My friend worked at a call centre and had a particularly rude customer on the phone who threatened to “wait for her and knock her clean out. She laughed and said “good luck with that, you don’t even know what I look like” and terminated the call. About 4 weeks later she got a bunch of flowers addressed to her in the office off a customer thanking her for her help, naively she took the flowers home and got a crack off the previous customer 4 weeks earlier. She used the flowers to recognise her. She didn’t knock her out though.
 
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I have lots of shouty rude customers on the phone.

I've been told to go throw myself off a bridge!
Hope you have a heart attack and die!
A spotty faced teenager!! (in my 30s)

People are rude and get very angry sometimes!
 
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Work in fastfood will not mention just incase I lose my job for commenting.
People moan about their wait even though it obviously busy and short staffed and dont know about you I like my food cooked.
Moaning over the speaker there are rats running about outside which I like to say being next to a park and woods doesn't help and you sitting in your car throwing rubbish after eat out the car door doesn't help either. The bin area gets emptied and cleaned everyday theres not much more we can do etc they aren't in shop. If your that put off by them why you asking for discount coz you've seen a rat.
Asking for things changed when you've eaten 3/4 of it.
Having a go at staff because food isnt available could understand if we were the manager doing the ordering but we aren't.
To top it off we have been told we have to clean the shop on a night now instead of having cleaners in morning. So after 6 to 7 hours of running round like pricks serving cooking etc having to clean the shop for 3 bleeping hours after close too
 
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I volunteer in a charity shop in my spare time, have done for years and the things I've seen/had happen to me...
I get hit on all the time by old men, it's creepy and it's always me never anyone else.
Someone decided to piss in a welly and hang it back on the hook, another customer pulled it down and narrowly avoided being covered in it.
That's just the start, and the stuff that gets donated...
 
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I volunteer in a charity shop in my spare time, have done for years and the things I've seen/had happen to me...
I get hit on all the time by old men, it's creepy and it's always me never anyone else.
Someone decided to piss in a welly and hang it back on the hook, another customer pulled it down and narrowly avoided being covered in it.
That's just the start, and the stuff that gets donated...
I used to volunteer and while I never got perved on, we did have people stealing a lot.

But yes the donated stuff...skid marked pants, clothes reeking of cigarettes, dirty socks, g strings come to mind!
 
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Was going to start a thread but found this one, hope to reignite it because I am sure anyone/everyone who works with the public have a story. After all my years I'm positive I have thousands but one from my recent shift went like this:

(Backstory I work in a supermarket)

Customer: do you have X in the back
Me: sorry I put everything out this morning
Customer: oh it's not good enough for me, I'm sure you probably haven't heard of waitrose but I'm visiting there later. They have much better products
In my head: nope I never leave this waste ground, I'm so glad you graced us with your presence 🤨🤨🤨
 
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My friend's daughter (16 and still at school) works in Primark at the weekends. Her second weekend there and a woman tit in the changing room and wiped her a on the (white) curtain lining afterwards :sick::mad:
I used to work at Gap nearly 20 years ago and whenever they did these anti-Bush/war protests we (& American retailers in general) were warned to be on the lookout for shitters. I never encountered any, thank God.
 
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Someone tried to return a mattress. Not any old mattress but a manky, stained mattress that clearly was years old. When we refused (cause surprise surprise he didn’t have a receipt or proof of purchase) he threw the mattress at us. Literally launched it behind the counter and almost hit a manager.
 
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I work in a call centre and it’s incredibly difficult to get someone’s address out of them. Some people don’t know where they live or their date of birth!
Some people are also very overpaid because they are slow with zero common sense.
 
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I once worked in a jewellers, while working a Boxing Day shift (😭) a customer came stomping into store declaring I had ruined Christmas because the watch she’d been given wasn’t working. The winder was out.. all I had to do was push it back in & the second hand started ticking.
 
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I had a job in Maccy D’s near 30 years ago now…I had a few people kick off or take a swipe at me but the one I remember most is annoying and funny.
Two very middle class women who were letting it be known they don’t usually go to Maccys, they had 6 kids with them. One was called Mungo and one Bartholomew, I didn’t hear any other names.

They ordered 8 medium meals, all with milkshakes. I told them the total which was £25.53 One got right on her nasty high horse “well someone didn’t pass maths at school, don’t you know how to add up” proper rude. The meals were about £2.89 at the time. She said “eight meals at 2.89, well even the kids know, kids what’s 3 times 8? Little Mungo piped up “24” you see, you can’t even do basic maths! It should be less than £24 pounds!

so I let her deliver her crushing blow, then deadpanned back to her “it’s 2.89 but you added a milkshake which is an extra 30p. 30p x 8 is 2.40, on top of your 8 times 2.89, which comes to £25.52. Cash or card?
 
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I had a job in Maccy D’s near 30 years ago now…I had a few people kick off or take a swipe at me but the one I remember most is annoying and funny.
Two very middle class women who were letting it be known they don’t usually go to Maccys, they had 6 kids with them. One was called Mungo and one Bartholomew, I didn’t hear any other names.

They ordered 8 medium meals, all with milkshakes. I told them the total which was £25.53 One got right on her nasty high horse “well someone didn’t pass maths at school, don’t you know how to add up” proper rude. The meals were about £2.89 at the time. She said “eight meals at 2.89, well even the kids know, kids what’s 3 times 8? Little Mungo piped up “24” you see, you can’t even do basic maths! It should be less than £24 pounds!

so I let her deliver her crushing blow, then deadpanned back to her “it’s 2.89 but you added a milkshake which is an extra 30p. 30p x 8 is 2.40, on top of your 8 times 2.89, which comes to £25.52. Cash or card?
Oooh...your story reminded me of when I worked in a pub, years ago. We had one regular who was a right flash twit, he really thought he was just that bit better than everyone else, and he definitely looked down his nose at bar staff, I think he thought that we worked there because we were too stupid to do anything else for a living (Personally, I worked there because the hours suited me, I got paid to drink all night, and I had a right laugh!) Anyway, one night he brought one of his work clients in, so he was really showing off, flashing his cash and buying everyone drinks. He ordered, and paid for a large round, which consisted of at least 20+ drinks, including pints, single and double shots, and mixers. This was back in the early 80's so we didn't have the cash registers which added up the drinks for you, we had to add up the total as we went along, which was no mean feat in a busy, noisy pub. He knew full well that I was honest, and that I could count, I'd been there for a couple of years by this time, but he still thought that he could make himself look like a big man by calling me over and asking me to "check again" the total price that I had charged him for the round (this was right in front of his client, who was sitting at the bar with him). Sadly for him, I've always been very good at "mental maths", so I had complete confidence in my counting abilities. Much as I was annoyed at being called out, I plastered a huge smile on my face, grabbed a pen and paper, and went through his entire order with him, the total of which agreed with my original, to the exact penny. (That was a relief, I thought I might have been a few pence out). His face was a picture, he honestly couldn't believe it, and to be fair, he did apologise, which I brushed off, saying "No problem, I'd much rather you check, than feel that you've been cheated".
Best of all, his client leaned forward and said "I'm honestly impressed, your maths skills are amazing. Please get yourself a drink... he's paying" 😂
 
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