Customer service stories

[Shivers]

Just remembered another one. Worked in a call centre for a bank. Woman came on and was trying to pass security but she’d given the wrong date of birth for the account she was enquiring about. We had two profiles for her with debts on both but with dates of birth one day apart. When challenged on why she was using different details to obtain credit she said that she was legally allowed to use both dates because when her mum was giving birth her head came out before midnight and the rest afterwards pretty sure that’s not how it works!

 

[Shivers]

Ohhh so so so many stories. Couple of the top of my head...

Last summer had a woman pull a note out of her bra to pay for her shopping when it had been boiling outside, she also said ‘forgot I had that in there’

Worked for sky broadband years ago, one woman rang up and kept saying she’d ordered broadband but couldn’t ‘see’ the internet. What felt like hours later we eventually discovered she hadn’t bought a computer.

 

[elloelloello]

Oh my god I have so many stories

I was working in a call centre a good few years back as an in between when I was pregnant. A woman called asking how long a two night break in a hotel lasted? I said two nights... she said don’t be sarcastic? And called me a fat C U next Tuesday on the phone I was 39 weeks pregnant and I cried and told her to fuck off and hung up, I went on maternity leave about 7 minutes later.

 

[Guacamole123]

also, shoutout to all of who worked in retail when the 5p bag charge came in to force! Never received so much abuse in my life over something so insignificant

 

[DCICassieStuart]

I worked part time for a well known supermarket when I was younger.
I swear it should be like conscription. Everyone should be forced to work in a supermarket for a year after they leave school, then there might not be so many entitled dickheads out there who think it's perfectly fine to treat retail staff like shit.
Ditto bar and wait staff.

Nothing pisses me off more

 

[mummy2under2]

Never forget a woman I had a couple of years back who came to me for lip fillers.
She was a bit dodgy from the off but seemed nice enough.
She kept on asking about the price of treatments and if she could pay in installments etc etc.
Anyway, she had her lips done, and 2 days later we always offer a follow up as a duty of care.
I contacted her and had no response.
2 days later she posted a picture of massive infected lips to our business Facebook page.
I was mortified but something didn't add up.
Asked her to come in so I could see and check and get a doctor etc but she wouldn't but demanded publically a refund whilst trying to ruin my business.
Anyway turns out she got the picture from Google and solicitors got involved and it was a very expensive move on her part.
Some people have ZERO shame.

 

[Itsallaboutmememe]

I work in customer care

ive been sexually assaulted twice

i had a bloke walk up to me-‘this tray stinks’ I went to take it so I could swap it-so he hit me in the face with it

ive been punched cos his order didn’t go through-he didn’t have enough money on his debit card

ive had a junkie wave a needle in my face

ive helped a lady in labour (thank god she didn’t give birth on me!)

I’ve talked two people out of killing themselves

ive been blamed for food coming as they’ve asked for-then they’ve eaten it-then moaned they are allergic to it (but seemed ok)

lve had people order food,ignore it for 45 minutes then moan it’s cold

i had a mum scream at me cos her child bit a balloon so it burst in her face-all my fault

you'd be amazed how many people bring their kids then fuck off leaving the child on their own-I’m not the nanny!(I’m talking young kids-then they get arsey cos we have to phone the police due to them being abandoned)

been spat at

people shit all over the lav-and smear it on the wall/pee all over the floor

steal loo rolls

i was on shift with a new boss-had met him 5 mins earlier-we caught two people having sex doggy style in the gents (that broke the ice with new boss!)

and my fave?

(I wasnt there this day thankfully)

a lady walked in and asked for something but mumbled so badly my boss asked her to repeat herself

so the ‘lady‘ put her hand up her skirt,pulled her pants to one side-and peed all over the floor-‘farted like a racehorse‘ (my boss has a way with words) and stomped out!

 

[Lynseyp]

Yes, gonna love this thread
I used to work in retail and was always placed on Customer Service dept which i hated, anyway we get all sorts coming in - one time a woman asked me if she could leave her shopping with me while she went off to do more shopping down the road. Told her politely NO

* A customer purchased a kids trike 2 weeks previously and had since noticed the price had reduced, therefore he bought in his receipt and wanted a refund for the difference. My boss firstly refused then she gave in just to get rid of the guy. Bloody cheek i wouldn't dare do that.

The one thing i hated working in Customer Service was we always got told if a customer returned an item and had no receipt then we had to refund them on a gift card........ that was the process until customer kicks off and i call manager for them to give customer what they want making me look like an idiot despite me following procedure.

* Another experience was a customer wanted to purchase a large wardrobe, she asked if she could have help to the car which i organised. My colleague had been gone for ages then came back into the store with the wardrobe. The woman asked for a refund as the wardrobe wouldn't fit in the car - when i asked my colleague what car she had he replied "a Mini"

 

[Fourwires]

Our work has a public bathroom- daily we find:
Shit beyond the realms of the bowl
Drug paraphernalia
Condoms
Underwear

The public are grim. Most recent, a 'customer' harking up phlegm into a tissue while I scanned his groceries. I have never been so grateful for contactless payment.

 

[Itsallaboutmememe]

At work today when I came up the stairs
I heard a young lad of about 12/13 years old say ‘she’ll do-give it to her!’
A flat white coffee came flying past my head
A red hot flat white
He’d thrown it at me!
We banned him and after a lot of swearing he left

ten minutes later a man who claimed to be his dad came stomping in screaming that as his son had paid for his coffee he could do what they fuck he liked with it’ ‘we need a shag up the arse to lighten up’ ‘he owns our dads’ (!?!) ‘we’re just maccy staff scum’ And ‘we don’t matter and deserve to get burnt’
We banned him and last I saw of him the police where talking to him outside while he was wearing their finest handcuffs

I think I need a new job!

 

[KfBr]

Not really customer service but!

Someone who I know worked in a sunbed shop and used to change the bins every night etc.
She went to change the bin and realised someone has pissed in the bin!!! They figured out who it was, kept an eye out for next time and low and behold, she did it again The bin was a high bin and wasn’t the tallest so god knows how she managed it
They also found, underwear, tights and some mysterious looking tissues

I have a client who can’t get her rings off her fingers when I massage. She sucks here fingers to try and get them off then expects me to massage her hands!Can I add, she is about 25 stone and doesn’t smell the best
Another of my clients came in for a massage, I left the room to let her undress. When I walked back into the room I was hit by am overwhelming smell of B.O. her skin was also shredding as I was massaging

I have so many stories and so does my husband but I cba typing anymore

 

[SavvyBee]

I used to be cabin crew.... so, so many stories! Off the top of my head -
- a woman asked me to change her 6 week old baby’s dirty nappy because she was travelling without her nanny and didn’t know how. I shouldn’t have but did it out of feeling sorry for the poor baby in a dirty nappy for hours more!
- a woman passing me her son’s full sick bag and dropping it as she passed it, letting the contents go all over my arm. She offered a feeble shrug/ sorry.
- a woman complained because I wouldn’t hand feed her elderly mother her meal whilst her and her husband drank wine.
- a guy once delayed a flight because his bag wouldn’t fit anywhere in the overhead locker and he was being an arse about having it offloaded in to the hold. Rude, kicking off, ignoring my polite explanation. Eventually was told he needed to or he’d be offloaded completely. I went through the motions and asked him to take out anything valuable / medication etc. He opened his case and took out a packet of pringles and a small bag of nuts and that was it. Not a single other item in the bag
- people not knowing how to use a plane loo. Including going in the galley and door areas, also the sink. Yeah never ever touch what you don’t need to, or go in bare feet to a toilet on a plane. Just don’t.

 

[SavvyBee]

I work for an Airline as Cabin Crew and I’m sure people leave their brains at the Terminal door.

On a night flight once I had a lady come into the galley to ask what the awful noise was as it’s preventing her from sleeping, my colleague and I looked at eachother like ...? She then proceeded to make the noise to get us to understand, which we then told her she is in fact referring to the engines. She asked if we could get the pilots to reduce the noise as she needs to sleep as she had a day full of meetings once we landed, me and my colleague laughed and said “we’ll see what we can do” but she was deadly serious about TURNING THE ENGINES NOISE DOWN and just carried on standing there with a look on her face that just read “well I’m waiting?” So I rang the flight deck and said we’ve got a noise complaint from a lady stood here regarding the engines is there any way we can maybe turn them down to which the Captain replied “yes of course, ask the lady though what are her swimming skills like?” trying not break out into a fit of laughter I told her he said he’d do it right away and with that she sauntered off back to her seat.

It’s also quite common in especially serious medical situations for people who can see you’re busy to still come at you with drinks orders and “are you serving food soon?”

Whilst there are so many funny stories about stupid requests, it can be very trying sometimes especially when people become verbally and physically abusive, restraints seem to becoming more and more common because people don’t know their limits with alcohol.

Similar too what has already been mentioned above when disembarking and saying my goodbyes I had a sick bag thrust in my face whilst being asked “can you get rid of this for me?” When I asked what was inside they said “my sick“ I said “No, there is a toilet there, do it yourself” I can’t believe the brass neck of some people sometimes I would never be so cheeky to ask someone else to dispose of my sick

Also I have found far too many used sanitary items on toilet floors than I would have liked to

Haha I’ve had the engine noise request too!
Also once had a woman repeatedly ask me when we were crossing the equator. I told her she’d be able to see it on the moving map and she was like “but I don’t see anything”.... took a minute to figure out she was expecting to look down on a big red line or something painted the entire way around the world.

 

[Verydemanding]

Ive got LOADS

Used to work in a big supermarket on the clothing department, we had people pooing themselves on the shop floor (literally squatting in the shoe aisle), leaving period/discharge/shit stained underwear in the fitting rooms, kids going in the fitting rooms and opening shook bottles of pop so the spray went everywhere, mums letting their kids be stripped off and have a wee in the middle of the aisles and asking us to clean it up, people ranting and raving throwing clothes at us because we had shut the fitting rooms 15 mins before closing, trying to return stained and smelly clothes, people returning THONGS, I had to help a woman into a full Spanx bodysuit that she didnt even end up buying

I also worked in a call centre for credit cards and got told by a very angry indian fella that he would come find me, fuck me and fuck my mother if we didn’t get his card reinstated

ive probably got a lot more but that’s what I can remember off the top of my head!

And also one day in the summer holidays some kids were messing about in the toy dept I had to walk past them to get to the warehouse and some kid whacked me with a hoola hoop, ended up having a huge argument with this kids mum (who was an absolute heifer) about how she should take him to the park to piss about not to a shop where people are trying to work

 

[MrsGarcia]

Years ago I worked in a custom picture framing shop. Occasionally the frames would come back the wrong size and you'd have to call the customer to ask them to collect at a later date. I had a lady who refused to leave her phone number and unfortunately had given the wrong size for a picture mount but I had no way of contacting her. When she arrived to collect her order and I explained it would need to be re-cut she went absolutely bat shit. She said
"You have wasted my time, my bus fare and my shoe wear!"
Her shoe wear!!! Lol. I still smile when I.think of her. Nutcase.

 

[Loulou de la Falaise]

When my friend worked on Marks and Sparks returns desk, she had to check the box sets of returned knickers because people would often substitute one new pair with an old worn pair. She had to check each and every gusset

 

[Be More Pacific]

A previous colleague dealt with a complaint from a Mr Bastard

Fair play to him, he didn't even try and dress it up and call himself Mr B'Stard or anything.

Nope, just a straight "Hi, it's Mr Bastard here"

Still makes me laugh to this day.

 

[TommyTBFC]

My friend worked at a call centre and had a particularly rude customer on the phone who threatened to “wait for her and knock her clean out. She laughed and said “good luck with that, you don’t even know what I look like” and terminated the call. About 4 weeks later she got a bunch of flowers addressed to her in the office off a customer thanking her for her help, naively she took the flowers home and got a crack off the previous customer 4 weeks earlier. She used the flowers to recognise her. She didn’t knock her out though.

 

[DCICassieStuart]

My friend's daughter (16 and still at school) works in Primark at the weekends. Her second weekend there and a woman shit in the changing room and wiped her arse on the (white) curtain lining afterwards

 

[ChloeF76]

I worked on the Customer Service Desk in Tesco.....the worst customer I ever had was in my first week! She had bought a dining set of plates and on taking them down to the carpark and attempting to load them in her car, she dropped them! She then thought she was completely within her rights to storm back up to the store and demand a refund as ‘the plates are all broken’ she argued with me for over 20 minutes while I tried to make her understand that once she has paid for an item, it is now her responsibility to look after said item....and that as the plates weren’t broken when she purchased them....I would not be issuing a refund! It ended with her spitting at me and telling me she was going to wait outside the shop until I finished!! Charming