Let’s hear your horror stories...
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Used to work in a call centre on an enquiries line. Same guy would ring to ask about all the options and would ask to go through them all every time, request information packs to be mailed to him, as if he had never asked before. Was quite painful to get the repeat calls. Felt sorry for him but also it was a really badly paid, stressful job so at the time it was like a depressed groundhog day.
Yes, gonna love this thread 
I used to work in retail and was always placed on Customer Service dept which i hated, anyway we get all sorts coming in - one time a woman asked me if she could leave her shopping with me while she went off to do more shopping down the road. Told her politely NO
* A customer purchased a kids trike 2 weeks previously and had since noticed the price had reduced, therefore he bought in his receipt and wanted a refund for the difference. My boss firstly refused then she gave in just to get rid of the guy. Bloody cheek i wouldn't dare do that.
The one thing i hated working in Customer Service was we always got told if a customer returned an item and had no receipt then we had to refund them on a gift card........ that was the process until customer kicks off and i call manager for them to give customer what they want making me look like an idiot despite me following procedure.
* Another experience was a customer wanted to purchase a large wardrobe, she asked if she could have help to the car which i organised. My colleague had been gone for ages then came back into the store with the wardrobe. The woman asked for a refund as the wardrobe wouldn't fit in the car - when i asked my colleague what car she had he replied "a Mini"
I used to work in retail and was always placed on Customer Service dept which i hated, anyway we get all sorts coming in - one time a woman asked me if she could leave her shopping with me while she went off to do more shopping down the road. Told her politely NO
* A customer purchased a kids trike 2 weeks previously and had since noticed the price had reduced, therefore he bought in his receipt and wanted a refund for the difference. My boss firstly refused then she gave in just to get rid of the guy. Bloody cheek i wouldn't dare do that.
The one thing i hated working in Customer Service was we always got told if a customer returned an item and had no receipt then we had to refund them on a gift card........ that was the process until customer kicks off and i call manager for them to give customer what they want making me look like an idiot despite me following procedure.
* Another experience was a customer wanted to purchase a large wardrobe, she asked if she could have help to the car which i organised. My colleague had been gone for ages then came back into the store with the wardrobe. The woman asked for a refund as the wardrobe wouldn't fit in the car - when i asked my colleague what car she had he replied "a Mini"
worked at a call center for Nike a couple years back... heard more then once kids getting physically punished because they used dad's credit card. so awkward! also one guy thought there was like an undergound operation that bought all the new nike releases and resold them for X1000 the price like wut?
or this woman kept calling to see if her nike order could be payed off on 10 different credit cards and when I picked up the call and told her that wasn't possible she called me a dumb witch to the next collegue who picked up the call
Yes, gonna love this thread
I used to work in retail and was always placed on Customer Service dept which i hated, anyway we get all sorts coming in - one time a woman asked me if she could leave her shopping with me while she went off to do more shopping down the road. Told her politely NO
* A customer purchased a kids trike 2 weeks previously and had since noticed the price had reduced, therefore he bought in his receipt and wanted a refund for the difference. My boss firstly refused then she gave in just to get rid of the guy. Bloody cheek i wouldn't dare do that.
The one thing i hated working in Customer Service was we always got told if a customer returned an item and had no receipt then we had to refund them on a gift card........ that was the process until customer kicks off and i call manager for them to give customer what they want making me look like an idiot despite me following procedure.
* Another experience was a customer wanted to purchase a large wardrobe, she asked if she could have help to the car which i organised. My colleague had been gone for ages then came back into the store with the wardrobe. The woman asked for a refund as the wardrobe wouldn't fit in the car - when i asked my colleague what car she had he replied "a Mini"
Yes- asking for a refund on offer items vs full priced purchased weeks before! Crazy
Yep i cant believe people do this, i work in retail now but not customer service thank goodness and we still have people coming in and if a product is on offer but not in stock they want the better quality one at same price
A previous colleague dealt with a complaint from a Mr Bastard 
Fair play to him, he didn't even try and dress it up and call himself Mr B'Stard or anything.
Nope, just a straight "Hi, it's Mr Bastard here"
Still makes me laugh to this day.
Fair play to him, he didn't even try and dress it up and call himself Mr B'Stard or anything.
Nope, just a straight "Hi, it's Mr Bastard here"
Still makes me laugh to this day.
I spent two years at a call centre for a mail-order company. A woman used to ring up. She claimed to be dying and on end-of-life drugs. To be fair, she did sound as if she wasn't in a good way, both times she spoke to me, so I don't think it was a false story as she would have a hard time consistently keeping up the ill voice during the long calls she made. She would ring up, ordering clothes then sending them back, then ringing to check on the process of refunds while also making new orders. When you dealt with her, communication was hard and there was constant anger and accusations you weren't trying to help her. She was obviously half-gone mentally. I felt sad for her, yet found myself hating her for what she was putting me through on the two occasions I took her calls, which I then felt guilty over.
Twice was enough. I kept a note of her number. Callers' numbers showed on a screen on the phone. If hers came up, I could put myself on hold so it would be diverted. I never had to do that though.
I'm glad I don't do that job now. Three-quarters of callers were fine. The others, though....
Twice was enough. I kept a note of her number. Callers' numbers showed on a screen on the phone. If hers came up, I could put myself on hold so it would be diverted. I never had to do that though.
I'm glad I don't do that job now. Three-quarters of callers were fine. The others, though....
I had one similar a man's name was Mr Penis but it was pronounced Mr Pe-Ni.A previous colleague dealt with a complaint from a Mr Bastard
Fair play to him, he didn't even try and dress it up and call himself Mr B'Stard or anything.
Nope, just a straight "Hi, it's Mr Bastard here"
Still makes me laugh to this day.
A colleague had a customer who stormed up to the customer service desk very upset because the cashier hadn't put her free gift in the bag. After some momentary confusion, becuase no one was aware of any in-store promotions, he found out that they had 'Best Air Guitar Album In The World Ever' on the playlist on the main floor and someone on the big counter had made a sign saying 'FREE AIR GUITAR WITH EVERY PURCHASE'.
I had someone threaten to sue me for charging his credit card and shipping a special limited edition Alien box set two months early, causing him to exceed his credit limit. The release was only available from the UK, he lived in the States and had assumed that a release date shown on our UK website of 05/03/2000andwhatever meant 3rd May, not 5th March.
I had someone threaten to sue me for charging his credit card and shipping a special limited edition Alien box set two months early, causing him to exceed his credit limit. The release was only available from the UK, he lived in the States and had assumed that a release date shown on our UK website of 05/03/2000andwhatever meant 3rd May, not 5th March.
I used to work in a bank on the phones and a customer once told me that his current account switch caused him to have an emotional breakdown.......... I literally didn’t know how to respond. Listening back to the call I literally said ‘oh..... okay, anyway..’
Ohhh so so so many stories. Couple of the top of my head...
Last summer had a woman pull a note out of her bra to pay for her shopping when it had been boiling outside, she also said ‘forgot I had that in there’
Worked for sky broadband years ago, one woman rang up and kept saying she’d ordered broadband but couldn’t ‘see’ the internet. What felt like hours later we eventually discovered she hadn’t bought a computer.
Last summer had a woman pull a note out of her bra to pay for her shopping when it had been boiling outside, she also said ‘forgot I had that in there’
Worked for sky broadband years ago, one woman rang up and kept saying she’d ordered broadband but couldn’t ‘see’ the internet. What felt like hours later we eventually discovered she hadn’t bought a computer.
Not really customer service but!
Someone who I know worked in a sunbed shop and used to change the bins every night etc.
She went to change the bin and realised someone has pissed in the bin!!! They figured out who it was, kept an eye out for next time and low and behold, she did it again
The bin was a high bin and wasn’t the tallest so god knows how she managed it
They also found, underwear, tights and some mysterious looking tissues
I have a client who can’t get her rings off her fingers when I massage. She sucks here fingers to try and get them off then expects me to massage her hands!Can I add, she is about 25 stone and doesn’t smell the best
Another of my clients came in for a massage, I left the room to let her undress. When I walked back into the room I was hit by am overwhelming smell of B.O. her skin was also shredding as I was massaging
I have so many stories and so does my husband but I cba typing anymore
Someone who I know worked in a sunbed shop and used to change the bins every night etc.
She went to change the bin and realised someone has pissed in the bin!!! They figured out who it was, kept an eye out for next time and low and behold, she did it again
The bin was a high bin and wasn’t the tallest so god knows how she managed it They also found, underwear, tights and some mysterious looking tissues
I have a client who can’t get her rings off her fingers when I massage. She sucks here fingers to try and get them off then expects me to massage her hands!Can I add, she is about 25 stone and doesn’t smell the best
Another of my clients came in for a massage, I left the room to let her undress. When I walked back into the room I was hit by am overwhelming smell of B.O. her skin was also shredding as I was massaging
I have so many stories and so does my husband but I cba typing anymore
I had a short stint working in a call centre when I was in between jobs (never again, people who work there deserve a medal!!). Had a customer cry on the phone to me for 30 minutes because their phone didn’t work on holiday and they couldn’t upload their pictures to social media. In the end I had to call my manager over and he gave me the green light to hang up the call.
Used to work retail and completely agree with above comments about customers expecting refunds on items that have gone on sale since purchase.
1. They act like it’s your fault. Like I personally sold them the item but didn’t tell them it would be on sale x amount of weeks later.
2. Hun you were happy enough to pay the asking price when you bought. Why now do you think you are entitled to a lower price?? No one made you buy it.
Had a customer once who tried to use gift vouchers for a completely different shop and proceeded to get arsy when we told her she was in the wrong store!! No we cannot accept vouchers FROM A DIFFERENT RETAILER
I don’t work retail anymore. But the one thing I pity those that do is bleeping click and collect.
When the god damn parcel doesn’t arrive in store when it should then you face the brunt of the angry customer. When you have literally nothing to do with the shipping of said item. They come from a warehouse. They are delayed or lost but hey it’s your fault because you work in the shop.
Despised having to “go look” for their parcel knowing full well it hasn’t arrived and then coming out to break the news it’s not here yet. I had many “ruined birthdays” because of it. All my fault apparently
retail really opens your eyes to humanity
1. They act like it’s your fault. Like I personally sold them the item but didn’t tell them it would be on sale x amount of weeks later.
2. Hun you were happy enough to pay the asking price when you bought. Why now do you think you are entitled to a lower price?? No one made you buy it.
Had a customer once who tried to use gift vouchers for a completely different shop and proceeded to get arsy when we told her she was in the wrong store!! No we cannot accept vouchers FROM A DIFFERENT RETAILER
I don’t work retail anymore. But the one thing I pity those that do is bleeping click and collect.
When the god damn parcel doesn’t arrive in store when it should then you face the brunt of the angry customer. When you have literally nothing to do with the shipping of said item. They come from a warehouse. They are delayed or lost but hey it’s your fault because you work in the shop.
Despised having to “go look” for their parcel knowing full well it hasn’t arrived and then coming out to break the news it’s not here yet. I had many “ruined birthdays” because of it. All my fault apparently
retail really opens your eyes to humanity
I used to work in Argos and the amount of times customers came in with a product and wanted a refund, some had receipts others didn't but we could identify the product with the 7 digit sticker on item - anyway i was having an argument with a lady who was adamant she bought item in Argos, had to tell her the receipt she was holding said Index. Again it happened before and item had 6 digit number which was Index codes. I had great delight in telling them they was wrong.
I used to work in subway. Certain groups of individuals who would come in had to get ALL the salad. I’d give them all the salad and they’d still ask for more, more. & then we get to the sauce. They literally get 3/4/5/6 sauces on one sandwich. Can’t believe it. Then they would proceed to ask if the drinks are free. Rude as f**k. & then they’d NEVER clean up after themselves. & they wonder why they get such a bad name for themselves.
I've worked in customer service for 17 years (half of my life ) and I would love to write a book / play. It would be something like faulty towers / are you being served. Far far too many awful stories but two funny ones always stick with me.
Years ago when I had just started working in a small local bakery a beautiful home made embroidered apron was left behind by a customer. We kept it for over a year then donated it to a local charity when we had a refurb.
About another year went by and a lady came in looking for this apron. One of the girls working with us started nodding along, cut across the lady, describing the apron back to her, down to the smallest detail. All the while my boss was hiding around the corner waving her arms and shaking her head to shut her up. Finally she noticed the boss, turns to the woman and sais "no sorry havent had anything like that handed in" we were mortified!
We worked on the first floor coffee shop of bakery. And the ground floor was take away. One summers day a wasp hovered into the kitchen through the window . A colleague automatically picked up a bright pink strawberry milkshake and threw at the wasp to deter it. 2 minutes later a man came shouting up the stairs furious. The milkshake had gone out of the window all over him and his white t shirt. We pleaded innocence and somehow got away with it!
Years ago when I had just started working in a small local bakery a beautiful home made embroidered apron was left behind by a customer. We kept it for over a year then donated it to a local charity when we had a refurb.
About another year went by and a lady came in looking for this apron. One of the girls working with us started nodding along, cut across the lady, describing the apron back to her, down to the smallest detail. All the while my boss was hiding around the corner waving her arms and shaking her head to shut her up. Finally she noticed the boss, turns to the woman and sais "no sorry havent had anything like that handed in" we were mortified!
We worked on the first floor coffee shop of bakery. And the ground floor was take away. One summers day a wasp hovered into the kitchen through the window . A colleague automatically picked up a bright pink strawberry milkshake and threw at the wasp to deter it. 2 minutes later a man came shouting up the stairs furious. The milkshake had gone out of the window all over him and his white t shirt. We pleaded innocence and somehow got away with it!
I used to be cabin crew.... so, so many stories! Off the top of my head -
- a woman asked me to change her 6 week old baby’s dirty nappy because she was travelling without her nanny and didn’t know how. I shouldn’t have but did it out of feeling sorry for the poor baby in a dirty nappy for hours more!
- a woman passing me her son’s full sick bag and dropping it as she passed it, letting the contents go all over my arm. She offered a feeble shrug/ sorry.
- a woman complained because I wouldn’t hand feed her elderly mother her meal whilst her and her husband drank wine.
- a guy once delayed a flight because his bag wouldn’t fit anywhere in the overhead locker and he was being an arse about having it offloaded in to the hold. Rude, kicking off, ignoring my polite explanation. Eventually was told he needed to or he’d be offloaded completely. I went through the motions and asked him to take out anything valuable / medication etc. He opened his case and took out a packet of pringles and a small bag of nuts and that was it. Not a single other item in the bag
- people not knowing how to use a plane loo. Including going in the galley and door areas, also the sink.
Yeah never ever touch what you don’t need to, or go in bare feet to a toilet on a plane. Just don’t.
- a woman asked me to change her 6 week old baby’s dirty nappy because she was travelling without her nanny and didn’t know how. I shouldn’t have but did it out of feeling sorry for the poor baby in a dirty nappy for hours more!
- a woman passing me her son’s full sick bag and dropping it as she passed it, letting the contents go all over my arm. She offered a feeble shrug/ sorry.
- a woman complained because I wouldn’t hand feed her elderly mother her meal whilst her and her husband drank wine.
- a guy once delayed a flight because his bag wouldn’t fit anywhere in the overhead locker and he was being an arse about having it offloaded in to the hold. Rude, kicking off, ignoring my polite explanation. Eventually was told he needed to or he’d be offloaded completely. I went through the motions and asked him to take out anything valuable / medication etc. He opened his case and took out a packet of pringles and a small bag of nuts and that was it. Not a single other item in the bag
- people not knowing how to use a plane loo. Including going in the galley and door areas, also the sink.
Yeah never ever touch what you don’t need to, or go in bare feet to a toilet on a plane. Just don’t.