Presumably the answer to the person wanting to extend (not clear what? Their mortgage term or the amount which dopey hasn’t bothered to clarify) will be please go into your local branch or ring us so we can consider your own specific facts and circumstances. WTF is the point of that? It makes it look like Nationwide are locked in a cave with no access to the internet so need to use Charlotte’s page to access the worldThat nationwide ad has gone down like a turd in a lift!!!!!! Hahaha!!!!!
What an embarrassment!!’
Plus banks are really trying very hard to encourage online safety - not putting any identifying financial details on the internet at all to try and counter fraud but here we have Nationwide trying to encourage us to post sensitive financial information/data on some random’s open Instagram account?! A random who is not even registered with the ICO?! There is NO disclaimer there telling people not to do that. If I am half witted enough to obtain financial advice via Charlotte, I am certainly stupid enough to post something staying: hello. My mortgage account number with you is xxxxxxx. I am trying to borrow £25k for a new kitchen. I’m a part time teacher snd my husband works for Tescos. Pls help. How long before that’s taken down?!?! Nationwide have no access to Charlotte’s page snd we all know she is veerrrrrry busy or might have a “headache” and not be looking at Instagram.
This is really not acceptable