The Body Shop has called in the administrators. If you love the chamomile cleanser maybe get a few in.
I'm really sad about this. Yes, they had lost their way in recent years, and some of their business decisions didn't make sense, but they still sell some very good quality products. I'm also sad for all the people who might lose their jobs too. I was hoping the new sale meant a new direction for the company, and didn't expect the new owner to put it into administration (but it's a private equity company, so I should have expected that really
![Roll eyes :rolleyes: :rolleyes:](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
).
I think making all their products vegan was a mistake, as they had to reformulate long-standing and beloved formulations to get rid of things like beeswax (which were in the body butters, for example), which alienated some of their customers. A lot of customers have complained on the body butter product review sections of the website about this change.
The pricing is all over the place. It's now very expensive to buy things in the physical shop, but if you sign up to their rewards scheme, you can earn points and they will also give you a voucher from time-to-time, which makes the cost a lot cheaper. Their pricing strategy reminds me of Gap's, an look what happened to them in the UK.
The packaging is now dreary. I know some of it is to do with being sustainable, but I think some of the graphics designs and imagery could have been better. The shop redesign was also a mistake, and it made the shops a bit depressing to be in, one of the reasons being the store lighting was too dark.
I wasn't aware of the trans row regarding JK Rowling until now, and the boycott by some women as a result. I'm not here to talk about the details of what happened, because this isn't the right thread for that. I will only say that taking a strong stance on social issues often seems to backfire in a business sense (see also the Bud Light drama).
My favourite products are:
1) The Shea body butter (the most moisturising body moisturiser I've ever used, and yes, it's the reformulated vegan product. It's very dense and you have to warm it up in your hand, but you only need a tiny bit, so a pot will last you months. I took a break from it and started using Cerave, and then had to run back to this as the Cerave was nothing compared to this)
2) The hand creams, particularly the Shea and Almond Butter ones (your hands stay moisturised even after you wash them)
3) The bar soaps (you can use these to wash your face too, and the Satsuma and Strawberry ones in particular smell incredible)