Shes's got a load of views on her step change posts so I doubt those will be the last.
I'm not sure what they lied about? Her explanation vidoe sems to make sense to me, why is she so shocked by it? I'm so confused.
As others have said why is she so obsessed by her credit score?? I thought she was never going to borrow money again. What does she need this perfect credit score for? If she has a mortgage in place as she has- she can remortgage with the current lender. They have to let you do that and offer a good rate. I've not moved my mortgage for the last 2 rate changes as the rate of interest has been fine - maybe not the absolute most competitive rate on the market, but you have no guarantee of getting that headline rate anyway. I doubt she would have her pick of rates. I was a mortgage adviser until recently and have set up my own business so I'm not keen on moving as my affordability is not as good as when I was employed at the moment and I know how picky lenders are these days, but I have been happy keeping it with the lender and intend to do so for the next rate change. She would be absolutely fine having a hit to her credit score, just sticking with the current lender and having the next say 5 years living on a tighter budget. A perfect credit score, but struggling to make ends meet makes no sense to me.
She says step change want to 'push her' towards a payment plan that reduces payments, but not reduce the debt. So it will take years to pay off. Well yes - the point of a payment plan is to reduce the burden of repayments paying a 'token amount' for a period of time is exactly what many people need to get back in to a place where they can afford to live and not have to declare bankruptcy. She also says she didn't expect to have her debt written off (which is technically what an IVA could do) so what was she expecting them to suggest?? Its either a payment plan which she is outraged at being offered, an IVA (which you CAN have with a mortgage) but is difficult to get through or bankruptcy; thats what step change do they support you through the options for unmanageable debt and they are the options!!
When she says oh they were really vague and said things like 'oh it would impact your acore like a missed payment' thats true! Why is she upset? This is also an exploration call, they explain the options in a basic way - believe me I've helped many people with IVAs and payment plans and you get given a lot of support and information and you have a case manager etc - but 1 - they don't need to do that initially and 2 - the person she spoke too isn't the specialist - they are the first point of call.
I hope she doesn't put people off Step change - my gut instinct is that she wanted an IVA realised or was told she wouldn't get one, or found out that an IVA isn't the easy option she may have thought and your finances are then scrutinised constantly and any 'windfalls' or lucrative bonuses or sponsorships will be taken for creditors even years in.
Sorry long post!! I'm a money geek. Also the audacity of her to be upset that an accountant makes money out of those in debt (lots of people do its a huge industry) when she charges people for money courses and pretends to cash stuff - for views- pretending it helped solve her original money crisis. At least the accountant understands money!!