As business owners of ‘The Ingham family ltd’ surely there are legal rules in place about sharing peoples names out to try and shame them. Does it not break confidentiality, especially if a person has private messaged you voicing an opinion or concern? You wouldn’t get the likes of Tesco’s, Cadbury’s, Vauxhall etc releasing people’s names on social media who have complained about the company? Obviously completely different if it was a troll, but then in that case report it and go to the police quietly.
Make your mind up, you’re either ‘just a normal family’ or this is your ‘full time job’ and you have to start acting professionally ....